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Privacy Policy

At A Rocha, we respect your right to privacy and want our website users to be aware of any information we collect, how we use it, and under what circumstances, if any, we disclose it. This statement applies solely to information collected on this web site.

Any questions regarding our Privacy Policy should be directed to our Privacy Coordinator. Contact us for more info.

Information Collected

We collect the following types of information from this web site:

1. Site Use Statistics
2. Newsletter Sign-ups
3. Donor Information

1. Site Use Statistics
A Rocha Canada collects and analyzes web site visitor information in order to evaluate which information we provide is used, how many visitors we receive, and how we might improve our services. We track information such as IP addresses, browser type, date/time of visit and which pages were visited. Personal information, such as your name and email address are not collected in this process.

2. Newsletter Sign-ups
We collect basic information in order to send our monthly email updates about A Rocha’s work. If at any time you do not wish to receive these updates, please email us.

3. Donor Information
We collect all pertinent personal and billing information on a secure server via the IATS system in order to process donations only. The information we receive is used to receive donations, issue tax receipts, and give occasional relevant correspondence only. If at any time you wish to be removed from this list, please email us.

Security

The security of your personal information is important to us. We follow generally accepted best practices to protect the personal information submitted to us.

Sharing of Information

A Rocha Canada will not share, sell or rent your personal information to third parties. However, we may disclose your personal information to secure third parties that provide services on our behalf (e.g. emailing). A Rocha Canada will not make any information that we collect from users available to the general public unless (a) the information is already publicly available, (b) we have your written consent, (c) such disclosure is required by law or related authority, or (d) such action is necessary to protect and defend the rights, property or personal safety of A Rocha and its web site.

Updating/Removing Information

The information that you provide may be stored by us for an indefinite time. However, please feel free to request a change or deletion of this information by emailing us.

Policy Updates

We reserve the right to modify this privacy statement at any time. Last updated March 12, 2012.

Contact information:

A Rocha Canada
1620 – 192 Street
Surrey, BC V3Z 9V2
Canada
Tel: 1.604.542.9022
Fax: 1.778.294.0122Email us

Board Approved April 15, 2016
Updated April 28, 2016

Contents

A. Responsibility to the Donor
B. Fundraising Practices
C. Financial Accountability and Organizational Integrity

A. Responsibility to the Donor

1. All contributors to A ROCHA CANADA that are not themselves registered charities are entitled to receive an official receipt for income tax purposes for the amount of eligible contributions made in cash or for the fair market value of the property contributed. The governing board may establish a minimum amount for the automatic issuance of official receipts, in which case smaller contributions will be receipted only upon request.

2. All fundraising solicitations by or on behalf of our organization will disclose our full legal name and the purposes for which funds are requested. All contribution appeals will contain the statement in C. 3. below.
Printed solicitations (however transmitted) will also include our address or other contact information.

3. Contributors and prospective contributors are entitled to receive the following information, promptly upon request:

a. our most recent annual report and audited financial statements as approved by the governing board and the membership
b. our charity registration number (BN) as assigned by Canada Revenue Agency
c. any information contained in the public portion of our most recent Charity Information Return (Form T3010)
d. a list of the names of the members of the governing board
e. a copy of this Ethical Fundraising and Financial Accountability Code

4. Contributors and prospective contributors are entitled to know, upon request, whether an individual soliciting funds on our behalf is a volunteer, an employee, or a fundraising consultant.

5. The privacy of contributors will be respected, including their right to remain anonymous, unless information must be released by law. Contributors have the right to receive a copy of their own contribution record and challenge its accuracy.

6. The contributor or prospective contributor list will not be exchanged, rented, or otherwise shared with other organizations.

7. Contributors and prospective contributors will be treated with respect. Every effort will be made to honour their request to

a. limit the frequency of solicitations
b. not be solicited by telephone or other electronic technology
c. receive (or not receive) printed material concerning our specific fundraising appeals

8. The organization will respond promptly to a complaint by a contributor or prospective contributor about any matter that is addressed in this Ethical Fundraising and Financial Accountability Code. A designated staff member or volunteer will attempt to satisfy the complainant’s concerns in the first instance. A complainant who remains dissatisfied will be informed that he/she may appeal in writing to our governing board or its designate and will be advised in writing of the disposition of the appeal. A complainant who is still dissatisfied will be informed that he/she may notify the Canadian Council of Christian Charities in writing of his/her concerns.

B. Fundraising Practices

1. Our fundraising solicitations will

a. truthfully describe our projects or programs for which the contributions will be used
b. respect the dignity and privacy of those who benefit from our activities in pursuit of our objects

2. Volunteers, employees, and hired fundraisers who solicit or receive funds on our behalf shall

a. adhere to the provisions of this Ethical Fundraising and Financial Accountability Code
b. act with fairness, integrity and in accordance with all applicable laws
c. adhere to the provisions of the applicable professional codes of ethics, standards of practice, etc.
d. cease solicitation of a prospective contributor who identifies the solicitation as harassment or undue pressure
e. disclose immediately to the organization any actual or apparent conflict of interest
f. not accept contributions for projects or programs that have not been approved by our board

3. Paid fundraisers, whether staff or consultants, will be compensated by a salary, retainer, or fee, and will not be paid finders’ fees, commissions, or other payments based on either the number of contributions received or the value of funds raised. Compensation policies for fundraisers will be consistent with our policies and practices that apply to all our personnel.

4. If an external fundraiser is retained, access to our master contributor list will be limited and will be kept under strict control.

5. The governing board will be informed at least annually of the number, type, and disposition of complaints received from contributors or prospective contributors about matters that are addressed in this Ethical Fundraising and Financial Accountability Code.

6. Our donors will be kept fully informed with comprehensive and current information about our organization and its ministries.

7. Contributors will be encouraged to seek independent professional advice before making a significant gift to ensure that the proposed contribution will not adversely affect the contributor’s financial position or his or her relationship with family members.

C. Financial Accountability and Organizational Integrity

1. The governing board shall be comprised of responsible individuals, the majority of whom are Canadian residents. No member of the governing board shall be employees of the organization or otherwise receive compensation from the organization except as authorized by law.

2. The governing board shall ensure that:

a. hold at least two full-agenda meetings each year
b. create policy for the organization
c. maintain effective control over the organization
d. establish a proper financial reporting system which permits the production of annual operating statements and a balance sheet, showing reasonable detailed information that
a. is factual and accurate in all material respects
b. identifies government grants and contributions separately from other contributions
c. is prepared in accordance with generally accepted accounting principles established by the Canadian Institute of Chartered Accountants
e. ensure that the organization at all times operates within the limits of and in accordance with the objects in its governing documents
f. take seriously its responsibility to be conversant with and comply with federal, provincial, and municipal laws and regulations
g. ensure that the organization is open and accurate in all its dealings
h. not permit any officer, member of the governing board, or staff member of the organization to receive royalties for the use of any property of such person that is used for fundraising or promotional purposes by the organization
i. not permit the payment of fees for service that is based on a percentage of funds raised or is based on another form of paying commissions
j. ensure that the organization appropriately serves the interests of each contributor or potential contributor by encouraging representatives of the organization to emphasize the concern of the organization is to nurture responsible stewardship on the part of the contributor
k. avoid questionable motives or programs that are not factual or that negate the contributor’s sound judgement
l. require responsible stewardship on the part of our representatives through effective training and cost controls
m. ensure that the organization or its representative does not by any means, either directly or indirectly, induce a contributor or other constituent to transfer to it a benefit from any other organization or purpose
n. ensure that all government prescribed returns such as the Registered Charity Information Return (T3010) and voluntarily produced reports will be prepared factually, accurately, and on a timely basis
o. ensure that sufficient funds will be spent on administration and fundraising (where appropriate) to assure effective and efficient management of our resources
p. ensure that the organization meets or exceeds its disbursement requirements imposed by section 149.1 of the Income Tax Act, Canada
q. review the cost-effectiveness of our programs and report thereon in our annual report

3. A restricted contribution designated in support of a program or a single project which is approved by the board will be used for the purpose for which it was given. We make our policy dealing with donor designated funds known to all donors and potential donors by printing it on all fundraising material. To avoid being legally precluded from using designated funds at all if a project is oversubscribed or is terminated, the following policy is in place and is published:

“Your gift to A Rocha Canada will be used for the program or project you have designated. If the need for that program or project has been fully met, we will reallocate remaining funds to areas of greatest need.”

The board of A ROCHA CANADA has adopted the preceding Code as its policy. In so doing, the governing board commits itself to being the responsible custodian of contributions received to pursue the organization’s objects, to exercise due care concerning the governance of fundraising and financial reporting, and to ensure, to the best of its ability, that the organization adheres to the provisions of the Code. It is hereby confirmed that each member of the governing board and staff has received a copy of the Code and that a copy will also be provided to each person who is subsequently elected to the governing board or appointed to the staff.

Whistleblower Policy (2025)

Gift Acceptance Policy (2026)